What is a seat?
A seat refers to the permission of access a user has to your Happeo environment. For example, you may have a number of assigned and available seats, all of which are and are not yet occupied by users within your environment.
What is a seat cap?
A “seat cap” is a limit (cap) based on the number of users that can be given a Happeo seat (access to Happeo). This restriction is designed to prevent platform administrators from adding more users than they have purchased - providing a centralized record of how many seats they have purchased, how many seats are taken, and how many seats are available.
How is a seat cap set?
A seat cap is set based on the contracted amount of seats set or the last number of seats invoiced (if they are higher than the contracted amount).
A reason why you would like to have a seat cap is to prevent additional users from receiving seats automatically, increasing potential costs, without you signing off on the increase. The seat cap is set at your contract number, or at 5 for credit card customers by default. But can also be higher if you’re already using more seats at the time the functionality was activated. If you have any questions about your seat cap, please reach out to your Customer Success Manager.
The opposite of a seat cap, however, is the option to auto-increase total seats. Auto increasing seats and (automatically) assigning seats is a part of User Management, which you can read more about here.