This article provides information about what a seat cap is in terms of user management.
What is a seat?
A seat refers to the permission of access a user has to your Happeo environment. For example, you may have a number of assigned and available seats, all of which are and are not yet occupied by users within your environment.
Note: The term "seat" is used in place of "licence," as the meaning between the words is interchangeable.
What is a seat cap?
A “seat cap” is a limit (cap) based on the number of users that can be given a Happeo seat (access to Happeo). This restriction is designed to prevent platform administrators from adding more users than they have purchased - providing a centralized record of how many seats they have purchased, how many seats are taken, and how many seats are available.
How is a seat cap set?
A seat cap is set based on the contracted amount of seats set OR the last number of seats invoiced (if they are higher than the contracted amount).
Use cases
A seat cap helps control costs by preventing automatic seat assignments that could increase your expenses without your approval.
- Default: The cap is set at your contract number or 5 seats for credit card customers
- Flexibility: It can be higher if your current seat usage exceeds the default limit when the feature is activated
If you have questions about your seat cap, please contact your Customer Success Manager.
Note: The opposite of a seat cap is the "auto-increase seats" option within User Management. This feature allows for automatic seat assignment and increases your total seat count. Learn more about User Management here.
Troubleshooting
Does unchecking “Auto-seat turned on" unseat users?
No, disabling the "Auto-seat turned on" option for an Organizational Unit (OU) does not automatically unseat users within that OU. However, enabling this option will permit newly added users to be automatically seated.
If your intention is to unseat users who have Auto-Seat enabled, you will need to follow a two-step process:
- First, disable the auto-seat option for the OU
- Then proceed to unseat the users individually through the User Management system (see this article for more information)