Set Up Brand Fonts

  1. Happeo
  2. Getting started
  3. Getting started for admins
Table of contents

Learn how to add Google Fonts and upload custom fonts to establish the visual foundation for your platform's typography.

🎯 Who this article is for: Platform admins and users with branding permissions who want to establish the visual foundation for typography across their platform.

💼 Package requirements: Google Fonts are available to all customers. Custom Fonts are available to the Growth and Enterprise packages. 

1. Overview

Brand Fonts establish the visual foundation for typography across your platform, making it possible to present knowledge in a consistent, recognizable way. When you add your organization's fonts to your platform, you create the foundation that Text Styles, Brand Styles, and other branding features use to maintain brand standards across all content.

2. Use cases

  • Aligning internal and external brand identity: When your platform uses the same typography employees see in customer-facing materials, marketing campaigns, and product documentation, it creates visual continuity that reinforces brand recognition and organizational coherence.
  • Establishing trust in official information: Consistent brand fonts help employees instantly recognize policies, handbooks, and official announcements as verified content from trusted sources rather than informal updates or personal documents.
  • Scaling content creation across departments: When Product, Sales, HR, and other teams all use the same font library, their content maintains a unified appearance without requiring manual font selection or design review for every piece of content.
  • Supporting global brand standards: Organizations with regional offices or distributed teams can ensure everyone presents information using approved brand fonts, maintaining consistency regardless of location or department.

3. Before you begin

Important limitations

Brand Fonts do not apply to:

  • All emails (including notifications and daily digests).
  • Global navigation.
  • Mobile application.
  • UI elements and widgets (such as the Channel Feed Widget).

These areas use system defaults to ensure readability and consistent performance across devices.

4. Access the Branding section

  1. Click your avatar from the main navigation and select Admin Settings.
  2. From the left-hand panel, click Branding.
  3. Click the Fonts tab at the top of the page.

5. Add a Google Font

Google Fonts are free, web-based fonts that are easy to add and don't require file uploads.

To add a Google Font:

  1. In the Fonts section within Branding, find the Google Fonts dropdown.
  2. Select a font from the dropdown list.
  3. An automatic preview of the font appears when selected.
  4. Click Add font.

⚠️ Important: By enabling Google Fonts, you acknowledge that your organization's authorized users' IP addresses will be sent to Google. Google might transfer the collected information outside the EEA. Review Google's Terms of Service before proceeding.

💡 Tip: You can add as many Google Fonts as you want to build a comprehensive typography library for your organization.

6. Upload a Custom Font

Custom Fonts allow you to use your organization's proprietary brand fonts in your platform.

To upload a Custom Font:

  1. Scroll down the Fonts tab and click Upload Font.
  2. Select a font file from your computer in one of these formats:
    • TrueType (TTF)
    • OpenType (OTF)
    • Web Open Font Format (WOFF)
    • Web Open Font Format 2 (WOFF2)
  3. Read and accept the Custom Fonts Terms and Conditions.
  4. Click Upload.

💡 Tip: In the Fonts tab, colored icons represent Google Fonts while grey icons with text represent Custom Fonts. You'll also find a summary of where the fonts are being used across your platform under the font names.

7. Delete a brand font

You can delete any brand font that is not currently in use by a text style or brand style.

To delete a brand font:

  1. Navigate to the Fonts tab in the Branding section.
  2. Find the font you want to remove in the Added Fonts section.
  3. Click the bin icon next to the font name.

⚠️ Important: If a font is currently being used in a text style or brand style, the bin icon will not appear. You must first change or delete the text style or brand style using that font before you can delete the font itself.

8. Best practices

  • Start with your core brand fonts: Upload or add the primary fonts from your organization's brand guidelines first. Most organizations need 1-2 font families with different weights rather than dozens of options.
  • Test readability before applying broadly: Preview how your fonts appear in the Fonts tab before using them in text styles or brand styles. Some decorative or highly stylized fonts work well for headings but become difficult to read in body text.
  • Maintain a clear font hierarchy: Use different weights of the same font family (Regular, Bold, Light) rather than mixing many different font families. This creates visual consistency while still providing distinction between headings and body text.
  • Document your font usage strategy: Keep a record of which fonts are used for which purposes (headlines, body text, specific content types) so other admins understand the system and maintain consistency when creating or updating text styles.

9. Frequently asked questions

Is there a limit to how many fonts I can upload?

There is no hard limit on the number of brand fonts you can add. However, for brand consistency and performance, most organizations use 1-3 font families with multiple weights rather than dozens of different fonts.

Why don't my Custom Fonts appear on mobile devices?

Custom Fonts are not supported on mobile devices. Mobile users will see system default fonts instead. This ensures optimal performance and readability on mobile devices.

What happens to my content if I delete a font?

You cannot delete a font that is currently being used by a text style or brand style. If you need to remove a font that's in use, you must first update or delete the text style or brand style using that font, then you can delete the font itself.

Can I update or replace a font file after uploading it?

You cannot directly replace an uploaded font file. If you need to update a font, upload the new version as a separate font, update your text styles to use the new font, then delete the old font file.

10. Troubleshooting

My uploaded font doesn't appear in the font list

Check that your font file is in a supported format (TTF, OTF, WOFF, WOFF2). If the upload failed, you may need to convert your font file to a supported format or verify that the file isn't corrupted.

Google Fonts aren't loading on my platform

Verify that your organization's network settings allow connections to Google's font servers. Some corporate firewalls or content filters may block external font resources. Contact your IT team if Google Fonts consistently fail to load.

 

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