Table of contents

This article explains what Search AI is and how to use it.

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What is it?

Search AI finds the information you need fast and efficiently. Here's what it consists of:

  • Concise syntheses: No more sifting through Channels, Pages, and integrations; Search AI delivers to-the-point summaries that combine relevant information into one easy-to-understand answer
  • Seamless multi-source insights: Powered by cutting-edge AI, Search AI seamlessly blends information from multiple sources (your intranet or the integrations you’ve enabled), giving you a comprehensive and holistic view of any topic
  • Beyond keywords: Don't worry about using the perfect keywords anymore! Search AI goes beyond them, understanding synonyms and context to deliver accurate results even if your search terms aren't precise

With Search AI, finding the necessary information is no longer a chore. It's a smooth, efficient, and insightful journey towards knowledge.

How does it work?

When you type in a query, you can toggle Search AI on or off from the search bar. However, Search AI automatically turns on when a question is detected in Happeo’s search bar. 

Sourcing information from your intranet or from the integrations you’ve enabled

Search AI can give short answers to questions using data from internal sources such as:

  • Pages
  • Posts
  • Comments
  • User profiles

Or external sources such as:

  • Google Drive
  • Google Docs
  • Google Slides
  • Sharepoint
  • OneDrive
  • Word

Search AI cannot combine information from internal and external sources; it can, however, combine information from various external sources, such as combining elements of a Google Doc and a Slide into one response.

By default, Search AI will use internal sources. You can, however, choose to search through integrations you’ve enabled by switching the toggle underneath the AI-generated response.

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Search AI supports multi-language. This means the answer will be in the same language you type your query. 

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Semantic search impact on results

Search results will still be displayed underneath the response. The AI function will not impact these results. However, we will introduce a new search capability called ‘Semantic Search’ separate from the AI function. Semantic search extends the search to include synonyms of the search query used and supporting non-English search queries.

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Source citations

The AI response will include the sources from which it generated the response. These sources are cited in square brackets within the response after each element and listed underneath the source toggle.

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In-built feedback form

We're providing a feedback form to improve our understanding of how users interact with our AI functions. We encourage users to share their experiences, especially when something doesn't work as expected. The more context you provide, the better we can understand and address any issues. The feedback form content will adapt based on emerging trends but will always be accessible through the thumbs up / thumbs down icons.

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How to use it

  1. From Happeo’s search bar, search for specific information with search terms or ask a direct question like "What's the latest company policy on remote work?"
  2. Turn on the Ask AI toggle (or it will activate automatically for questions starting with "how," "what," or using a question mark) for an AI-generated response specific to your query
  3. If the AI response doesn't cover everything, toggle the Search from integrations button to search relevant connected apps like Slack or Confluence. This will generate a new response based on your initial query and the chosen apps
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