Google Workspace User Sync Issues

In this article, you can read about what to do if the Google Workspace user sync stops working.

Introduction

The issue with Google Workspace user sync is almost always related to synchronization admin to losing permissions in Google Workspace. To find out what is causing the issue, we recommend using the Google Workspace Admin Audit panel to check what was changed with your sync admin permissions and revert the changes.

How to access the Google Workspace Admin Audit

To access the Google Workspace Admin Audit, you need to have Google Workspace admin permissions and go to this page.

In there, you can filter the changes with the sync admin email address and then revert the changes from the Google Workspace admin panel.

After the sync has been restored, please contact our support so they can work together with you to see if you need to modify your sync admin or change the sync admin permissions in Google Workspace.

You can find more about the recommended permissions in our article about installing Happeo.