Here, you can read about how to update Google Workspace users and groups.
Happeo keeps all user data up-to-date, but sometimes there might be a change to a user which is not propagated to Happeo. There may be multiple reasons for this, most notably the change of Happeo synchronization admin rights. In these cases, it's handy to update users manually.
How to update users manually
To update all users manually, you need to have Admin permissions. Once or if you have Admin permissions, you can open up the Admin Settings and:
- Go to User management
- Select one of the user field categories (e.g. All Seated or Google)
- Select the three dots next to the user you would like to update (on the right side)
- Click Update from directory
The update may take up to 10 minutes to complete.
How to update group members
Every time a group is added to a Page or a Channel, it will be updated and added to the update cycle. This update makes sure that all group members are correct, including nested group members. The group sync cycle runs continuously, but may still take up to 24 hours to complete. Usually, this is much faster, but 24 hours is a good rule of thumb.
If you need to make sure group members are synchronized immediately, you can open the group in the user search. From here, you can open the more menu and click update group.
Google Sync issues
Are you experiencing unexpected issues when it comes to the sync between Google Workspace and Happeo? This may be leading to new users not syncing to Happeo, changes to User Information not being reflected, or problems with Group Membership in Happeo.
To give some insight into the issue: We sync with Google continuously throughout the day. Ever since these issues began we have only been receiving sync updates, once every 6 hours or so, for a total of around 20 minutes per time. This is causing many of the changes made in Google not to sync fully. We know this can be very frustrating but we do recommend that you follow the steps above (How to update users manually).
This will force an update and works for syncing and updating your users.
If any users seem to continue to experience an issue, please do not hesitate to submit a support ticket or email firstname.lastname@example.org with the email addresses of the affected users. We will investigate ASAP and should resolve it very quickly.