Table of contents

In this article, you can read about what Channels are and their use cases, and how to create and manage them.

What is a Channel?

A Channel is a social space where you can communicate and collaborate with others. This is done through posting, commenting, and liking as well as sharing and collaborating on documents.

What are the use cases for Channels?

The three main use cases are company news, collaboration, and social.

Company news

This use case is focused on top-down communication via the internal comms team or management. Setting up primary and secondary news Channels allows you to ensure that news is seen that is relevant for each employee.


Collaboration Channels should be created by the employees and grow organically. They could be used for a specific project or as a place for a group of people to collaborate. These types of Channels will normally come from a specific need or problem. One good use case that we recommend is a Happeo implementation project Channel. This will allow you to collect questions and answers during the setup and transform the Channel into a Q&A Channel after launch.


Social Channels should be aimed at driving social interaction within your business. They should be a combination of central and employee creation. These Channels can be both business-related and completely social. Use cases include office, department, social club, and recognition Channels.

How to create a Channel

The ability to create a Channel depends on if the Happeo admin has given permission through the admin settings. We recommend that admins allow all users the ability to create Channels. You can find details on how to set those permissions in this article under "Permission management". 

To create a Channel, you will need to open the Channel navigation. From there, you can create a new Channel by clicking on the + icon on the top right.

To create a Channel, you will only need to choose a name and give a Channel description.

Fine-tuning and managing Channels

After creating a Channel you can fine-tune the Channel to personalize it and ensure that it fits your use case. You can set the following:

Channel color

The color will be displayed on the left of the Channel name within the Channels menu. This will allow you to color code Channels that are related.

Header image

The header image will be displayed at the top of the Channel. Please see the recommended image specifications.

Manage Channel members

Here you will be able to change sharing options for Google users and groups in the Channel.

Happeo tools

Activate Channel tools such as discussion, files, calendar, and Google Meet

  1. Discussion: Enabling this option will allow you and, Channel editors and members to create posts and articles 
  2. Files: Connect an existing team drive or folder or a new folder to the Channel for users to collaborate on. Any files shared in the Channel will be saved to this folder
  3. Calendar: Add an existing calendar to the Channel or create a new one based on the Channel Participants
  4. Google Meet: Allow Channel members to invite each other into Google Meets directly from the Channel

Channel discoverability

  1. Only invited users: By choosing this option, only users who have been invited to join the Channel can find the Channel within the Channel discovery
  2. Anyone in my organization can ask to join: Visible in discovery, anyone can ask to join from the Channel discovery
  3. Anyone in my organization can join: Visible in discovery, anyone can join automatically and also view the Channel contents without joining

Set posting and commenting restrictions

Here, you can adjust the level of participation by restricting commenting and posting.

    1. Anyone can post and comment: All Channel members have the ability to create posts, articles, and comment on either of the two types of content
    2. Anyone can post and comment, but posting an announcement is restricted to Channel editors: This option entails the same as above, however, announcement posts can only be made by Channel editors and the Channel owner
    3. Anyone can comment, but posting is restricted to channel editors: All Channel members can comment on posts and articles, however, they are unable to create either posts or articles as this feature is only available to Channel editors and the Channel owner

Archiving a Channel

If you wish to know how to archive a Channel, please see this article

Archiving a Channel will remove it from the Happeo user interface and can only be undone by a Happeo admin. If you, an admin, wish to unarchive a Channel, you can view this article for a step-by-step guide through the process.

Adding members, Channel tools, and posting

Channel overview

The Channel page is made up of three sections:

  1. Channel Feed
  2. Channel Navigation
  3. Channel Sidebar


Adding members

After adjusting the Channel settings to your liking, you can add Channel members if you wish. This can be done by selecting the people option next to the Channel settings in the Channel menu or through the Channel's settings under Basic settings.

You can add either specific users or groups. When users or groups have been added, they will be notified that they have been added to the Channel, which will show in their Channel overview.


Related article: Access Permissions for Channel Folders, Files, and Calendars.

Customizing the Channel sidebar

The Channel Sidebar is visible to all Channel members and can be customized with different Channel widgets such as:

  • Channel links: These links act as quick links for Channel members where they can link Happeo Pages, Drive, and external content
  • Upcoming Events: This widget will show any upcoming events on the Channel calendar
  • Important Files: This allows you to link Drive folders or files that are important for the Channel members

Using the Channel feed

In the Channel Feed, you are able to post, comment, like, share documents, and tag people, similar to other social platforms.