Manage Channel Notifications

This article explains how to customize channel notifications in Happeo and provides details about notification priority levels, notification types, and ways to control when and how you receive updates.

How to manage channel notifications

To manage channel notifications, you can use the channel settings, user settings, or Admin Settings. 

Manage notifications from channel settings

1. Open the channel you want to modify.
2. Scroll down to Notification Settings on the right-hand panel.
3. Select your preferred notification priority.

Note: The default notification settings for channels (excluding primary news channels) are set to medium.

Manage notifications from the User Settings

1. Click your avatar from the main navigation menu.
2. Select User Settings.
3. Click Notification Settings.
4. Scroll down and locate the channel for which you want to adjust the notification settings.
5. Click the down arrow next to the channel.
6. Select your preferred notification priority.

Manage notifications from the notification panel

1. Click the notification icon located in the top-right corner of the Happeo navigation bar next to your avatar.
2. Click the three dots at the top-right corner of the notification panel.
3. Select Notification Settings.
4. Scroll down and locate the channel for which you want to adjust the notification settings.
5. Click the down arrow next to the channel.
6. Select your preferred notification priority.

Learn more about the notification panel here.

Manage notifications from the Admin Settings

As an admin, you can force a channel's Notifications to ‘high,’ which will change the notification settings for all its participants. 

Example use case: When a secondary news channel serves as a channel for events that are relevant to all people within your organization.

To force all notifications to ‘high’:

1. 1. Click your avatar at the top-right corner of Happeo’s main navigation.
   2. Click Admin Settings.
   3. Go to Channels.
   4. Click the three dots next to the channel you want to set the notification settings to high.
   Click Force notifications to HIGH.

Overview of notification priority for channels

High priority

• What it does: Users will receive notifications about all activity.
• Whom it affects: All users who set a channel's priority as high.

Medium priority

• What it does: Users will receive notifications about new posts, mentions, announcements (new & reminders), and comments on posts they've participated in. Channel owners and editors will also receive notifications about administrative activity, such as someone asking to join the channel.
• Whom it affects: All users who set a channel's priority as medium.

Low priority

• What it does: Users will receive notifications about posts they've participated in, reactions to posts or comments they’ve created, and when another user mentions them. Channel owners and editors will also receive notifications about administrative activity, such as someone asking to join the channel.
• Whom it affects: All users who set a Channel priority as low.

Muted

• What it does: Users will not receive notifications from the channel, and channel posts will also be removed from My Stream.
• Whom it affects: All users who set a channel priority as muted.

Overview of the types of notifications

Desktop

• What it does when toggled on: Desktop notifications will appear when a user is mentioned or a new channel is shared with them. Learn more here.
• Whom it affects: All users who have toggled on desktop notifications from Happeo.

Email

• What it does when toggled on: Users will receive email notifications from Happeo.
• Whom it affects: All users who have toggled on email notifications from Happeo.

Daily digest

• What it does when toggled on: Users will receive daily emails containing all updates from the day based on their channel notification settings.
• Whom it affects: All users who have toggled on Daily Digest notifications from Happeo.

Notification rules

The following describes how notification behavior is determined by the settings you have applied.

Notification lifespan

The lifespan of notifications is three months. This means that notifications displayed in the notifications tab will be no older than three months. After their lifespan is up, they will be permanently deleted.

What about pinned notifications? – Pinned notifications will continue to be pinned until they are unpinned, even past their lifespan. 

Desktop notifications

Each user needs to enable desktop notifications using the toggle in User Settings > Notification Settings. Users will only receive desktop notifications if they have Happeo open in a tab within their browser window.

App notifications

App notifications are sent when the channel notification settings are set to medium or high priority.

Email notifications

Happeo offers three email notification levels, allowing you to customize the type and frequency of email alerts you receive.

Low settings:

• You will receive email and in-app notifications for:
  • Posts you've participated in.
  • Mentions.
• Channel owners and editors will receive email and in-app notifications for:
  • Administrative activity, such as membership requests.

Medium settings:

• You will receive email and in-app notifications for:
  • Mentions.
  • Channel invitations.
  • Posts made on your behalf.
• You will receive only in-app notifications for:
  • New posts.
  • New comments.
  • All other notification types.

High settings:

• You will receive email and in-app notifications for all activity, including:
  • New posts.
  • New comments.
  • Mentions.
  • Channel invitations.
  • Posts made on your behalf.
  • Posts you've participated in.
  • Administrative activity.

Important considerations:

• User-specific notifications: Notification delivery varies based on individual user settings. For example:
  • User A with medium email settings and disabled desktop notifications will receive a different set of notifications than User B with high email settings and enabled desktop notifications.
• Notification delays:
  • In-app notifications are generally near-instantaneous.
  • Email notifications may experience delays of up to 5 minutes due to processing time, cloud task workloads, and other system parameters.

Channel staleness

Stale channels refer to channels that have not been updated for a specific amount of time. If staleness continues, they will automatically be unpublished after a specific amount of time. To prevent this, channel owners and editors will receive notifications alerting them to the unpublishing due to inactivity. Read more about Lifecycle Management and notification details in this article.