This article explains what Post Moderation is, why it's used, how to set it up for a channel, and how the post review process works.
Package information: Post Moderation is available to Growth and Enterprise package users.
What is Post Moderation?
Post Moderation is a feature designed to ensure that all content intended for publication within a channel undergoes an approval process before going live. When enabled, all posts created by participants of the channel enter a review queue, requiring approval from a channel owner or editors.
Note: Posts created by channel owners or editors do not enter the review flow.
By configuring this setting, organizations can ensure that all content shared across their intranet aligns with established standards, enhancing internal communication, and reinforcing brand consistency.
How to setup Post Moderation for a channel
To ensure channel posts are reviewed before going live, channel owners and editors must enable it within the channel settings. Here's how:
- From the main navigation, click the Channels tab.
- Search for and select the channel where you want to enable this restriction.
- In the channel's main navigation, go to Settings.
- Scroll down to the Restrictions section.
- Click the radio button next to "All posts must be reviewed before being published."
Your changes will be saved automatically.
How the post moderation process works
When this setting is configured on a specific channel, all posts created by channel participants must be reviewed and approved before they can be published. Here’s how it works from the author perspective:
- Write a post or article in the selected Channel.
- When you’re ready, click the blue Move to review button at the bottom right of the post / article editor.
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A new window will appear for you to select at least one reviewer.
- Note: You will need to review your own post. The additional reviewer must be a channel owner or editor.
- From the same screen, you will have the option to add a comment to the reviewers. This comment will not be visible if your post is published.
- Once you have selected reviewers and optionally added a comment to support the review, click Confirm.
- The owner or editors selected to review your post will receive an in-app notification – and your post will move to the In review filter at the top of the channel's feed, awaiting their approval.
- Once your post has been reviewed, you will receive in-app notification when it is approved. You will also be notified if your previously approved post is unapproved.
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Once approved, you can publish the post by clicking Publish at the top of the approved post. It is also possible to schedule it for later.
- Alternatively, the channel owner or editor that approved your post can also share your post – to which you will receive an in-app notification.
Note: Posts created by channel owners and editors do not enter review. These posts can be published instantly, even if the Post Moderation setting is applied.
For more information about the post review process, please see this article.
FAQ
Setup and configuration
What types of channels should use post reviews?
Company-wide channels could benefit from this functionality, ensuring that internal communications are aligned – both in formal messaging and tone etc. Particularly for communications which must be sensitively or accurately communicated for internal alignment and awareness.
How do I enable the review step in a channel?
Navigate to the desired channel and go to Channel Settings > Restrictions. There, you can enable the option "All posts must be reviewed before being published."
Who can be assigned as a reviewer?
After enabling the review step, you will be prompted to choose at least one reviewer from a list of the channel's existing owner and editors.
The review workflow
How do reviewers know a post is ready for review?
Reviewers receive a notification each time a post is submitted for review. Since editing a post restarts the review process, this also triggers a new notification to the selected reviewers.
How can reviewers find all posts awaiting review?
In the main channel feed, a badge on the ‘Drafts & Scheduled’ tab indicates the number of posts awaiting review. Clicking this tab will display a list of all posts currently in the review queue.
Can reviewers provide feedback to the author?
Yes. Reviewers can leave comments on the post. These comments are private and only visible to the post's author and other designated reviewers.
Are review comments visible on the final published post?
No. All comments made during the review process are for internal feedback only and are not published with the final post.
What happens if the author edits a post that is already under review?
If an author edits a post while it is under review, the review process resets. Any existing approvals are revoked, and reviewers will need to approve the updated version of the post.
How is the author notified about the status of their post?
The author receives a notification for two key events: when their post is approved, or when a reviewer leaves a comment.
Note: The author is not notified if a reviewer edits the post directly and then publishes it.
Post-review editing
Can an approved post be edited?
Once a post has been approved, the author, channel owner, and any editors can make further edits to it.
Do edits to an approved post need to be reviewed again?
No. Once a post has been approved, any subsequent edits by the author, channel owner, or editors can be published directly without re-entering the review process. For this reason, all changes to an approved post should be carefully considered.
General questions
Does enabling reviews slow down the posting process?
In theory, yes – but this is a small price to pay to ensure internal alignment. To prevent unnecessary delays, a post can be published as soon as it receives approval from just one of the designated reviewers.
Can this feature be used on mobile devices?
Yes, authors can write and submit posts for review from the mobile app. However, reviewers must use the desktop application to review, comment on, or approve posts.