Comment Threading

In this article, you can learn how to thread a Post and Article comment.

What is comment threading and how does it work?

What is it?

Comment threading refers to grouping all responses to a specific comment together underneath it. This creates a separate conversation view which is also known as a thread.

Comment threading is a feature found in the comments of Channel Posts and Articles. This feature can also be found in Page Widgets related to Channels such as Single posts and Comments.

Below, you can find examples of what a threaded comment looks like. 

For the first example, this is what comment threading looks like when viewing a Post or an Article that already has threaded comments. You can click on the “1 reply," for example, to view the threaded comment. Of course, the “1” will be different in your Happeo environment depending on how many comments have been threaded. 

For the second example, this is what a threaded comment looks like when you expand the replies as noted in the previous example. Here, the threaded comment is indented below the comment that is being threaded. Comment threading will also look like this if you are the first to create a comment thread. 

By refreshing your window, the comment thread will look like the first example.

How it works

Comments can only be threaded by one layer - or in other words, will only be indented once. Please find the example below:

1. User A: Creates a Post and publishes it on a Channel
2. User B: Comments on User A’s Post
3. User C: Comments on User B’s comment
4. User D: Can also comment on User A’s Post, User B’s comment, and User C’s comment, however, User D’s comment will not be threaded further (by another layer), as seen in the image below
   1. This means that if User D responds to User C’s comment, the threading will be at the same layer as User C’s comment instead of a new layer

How to thread a comment

To thread a comment, simply click Reply under an existing comment. 

Users can react to threaded comments just like they would to normal comments and they will receive the same notifications as normal comments would.

Notifications

The notifications that you receive when users thread your comments are the same as normal commenting notifications. For the examples below, assume that you are User B from the previous example:

• If User C threads your comment using your @mention = You will receive a notification stating that a user has mentioned you in a comment
• If User C threads your comment without using your @mention = You will receive a notification stating that a user has also commented on the Post (instead of the user mentioning you)
• If User D threads User C's comment using their @mention = You will not receive a notification 
• If User D threads User C's comment without using their @mention = You will receive a notification stating that a user has also commented on the Post
• In general: You will only receive notifications of comments if they do not @mention a user. These comments can either be normal comments or threaded comments
  • On a Post, if the only action a user has done is threading a comment, they will still receive notifications about new comments (that don't @mention users)

If you do not want to receive notifications from Posts and Articles that you have commented on, you can:

1. Click the three dots next to the Post or Article 
2. Click Hide notifications from discussion