Create an Announcement Post

In this article, you can learn how to create Announcement Posts for important messages.

What are Announcement Posts?

In a Channel, you are able to make a Post an Announcement Post. This means that all Channel Members will need to confirm that they have read the Post. The post will be pinned to the top of the Channel feed and My Stream till the user has confirmed they have read the Post.

Using Announcement Posts will help you get the most important messages across to users via Happeo.

Additionally, by creating an Announcement Post, you will be able to follow how many people have read it, and you can send reminders to those who have yet to read it.

How does it work?

To create an Announcement Post, simply begin typing in the Post field. This will enable an option to appear called Post options. By clicking on this, you can select Share as Announcement when you have written the Post. 

• When you share as an Announcement, you can select the Announcement expiry date
  • This can range from 1 day to never
  • You can also select a custom date (e.g. November 3rd)
• When you share as an Announcement, the Post will be pinned automatically for every user and unpinned when a user marks it as read
• The user can also mark the Post unread after reading by clicking the checkmark
• The creator of the Announcement Post can see who has and who has not read the Post and send an email or Happeo reminder to the people who have not read it

Announcement Statistics, Settings, and Reminders

To view the users who have read your Announcement Post, you can click on Show details on the right side of the Announcement Post.

Users who have read your Announcement

By clicking on Read, you will find all the users (Participants and Editors) who have read the Announcement. The number next to Read indicates the number of users who have read the Announcement. For a user to read an Announcement, they must click on Yes, I have read this.

Users who have not read your Announcement yet

By clicking on Unread, you can view all the users who have not read the Announcement yet. Much like before, the number next to Unread tells you the number of users who have not read the Announcement yet.

You can also choose to remind individual users or all users to read your Announcement.

Announcement Settings

By selecting Settings, you can edit your Announcement expiry date, export a read list to CSV and change the Announcement into a regular Post. To accomplish this, you can:

1. Click Show details on the top right in the announcement banner
2. Click Settings to change the date or revert to a regular post

Accessibility of Announcement statistics by Channel Participants

Channel Participants cannot view any Announcement statistics. 

Channel Participants can only click on Yes, I have read this, as a checkmark will appear, indicating that the user has read the Announcement.

Exporting a read list and CSV

You (and Editors of the Channel) can download a read list or read report by clicking on Export a read list which includes a list of users who clicked on the Yes, I have read this button. To download the read report:

1. Click Show details on the top right in the announcement banner
2. Click Export read list to CSV

The number of users in the report might differ from the number displayed on the banner of the Post. The displayed number on the banner shows all the users who have read the Announcement and are still Participants in the Channel.

The CSV file will contain not only current members of the Channel but all users who might have left the Channel.

FAQ

If I have both an announcement and a pinned post, which one will appear at the top?

Announcements take priority over pinned posts. This means any unread announcement will be displayed first, followed by the pinned post (if there is one), and then the rest of the content will be ordered by the published time (most recent first).

Here are some additional details:

• If you've read all announcements, the pinned post will appear at the top
• If you have no unread announcements and no pinned posts, the most recently published content will be on top