How to Moderate Content

🎯 Who this article is for: Admins, and channel owners and editors in channels where an admin has turned moderation on. Everyone in your organization benefits from content that stays current, but only these roles can change content they did not publish.

💼 Package requirements: Content Moderation is available to Starter, Growth, and Enterprise.

🔒 Permissions: Admin (org-wide, in channels you participate in); owner or editor (per channel, only where an admin has enabled it).

💻 Devices: Content Moderation is available on desktop. Moderation notes are visible on both devices.

1. Overview

Content Moderation keeps published content accurate without it depending on the person who originally posted it. Admins, and owners and editors in channels where an admin has turned moderation on, can edit or delete posts, articles, comments, and announcements that someone else published: a broken link in a policy update, a wrong date on an event announcement, or a procedure left behind by someone who has since left the company.

What readers see is the correction. The content appears as it always would, with a note that a moderator edited it, and the record of who made the change sits in a private moderation log for admins. So your intranet stays the one official place people trust, and keeping it accurate does not rest on one person being available to fix their own post.

2. Use cases

• Correct a mistake the moment you spot it: A broken link in a policy post, a wrong date on an event announcement, a typo in a company update. They are small mistakes, and until someone fixes them, everyone opening that post is reading them as the correct version. A channel owner or editor corrects it directly, and from that moment everyone is acting on current information.
• Keep a channel accurate after someone leaves: Suspending or deleting a user does not remove what they published. Their posts stay in the channel and in search, listed under "Suspended" or "Deleted user", and a post's creator cannot be reassigned to someone else. So an old project update, a procedure that no longer matches how the team works, or a post that names them as the contact can sit untouched for months. Content Moderation lets an admin correct or remove that content directly, so the last word on a topic is not left with someone who is no longer there to change it.
• Let each channel's owners and editors keep it current themselves: Not every fix needs to go through an admin. Turning moderation on for a specific channel lets that channel's owners and editors maintain their own content, so upkeep is shared across the teams who know the content best instead of queuing behind one person.

3. Before you begin

• You must be an admin to moderate content anywhere in the organization, or an owner or editor of a channel where an admin has turned moderation on for that channel.
• Admins must also be at least a participant in a channel to moderate content there. If you are not already a member, join the channel first.
• Only published posts, articles, comments, and announcements can be moderated. Content that is still in review or scheduled is out of scope.

4. How to moderate content

Turn on moderation for a channel's owners and editors (admin)

By default, only admins can moderate content. Extending it to a channel's owners and editors gives the people closest to that content the ability to keep it correct, without giving them admin access to the rest of the organization.

1. Go to Admin Settings → Channels → Visible tab.
2. Select the channel.
3. Open the ⋮ menu and click Enable content moderation.
4. Confirm the change.

Owners and editors of that channel can now moderate posts, articles, comments, and announcements there, alongside admins who are members.

Edit someone else's post, article, or comment

Moderating content takes the same few clicks as editing your own, so a correction does not have to become a task someone schedules for later.

1. In a channel, open the ⋮ menu to the right of a post, article, comment, or announcement.
2. Select Edit as moderator.
   • A window opens confirming that you are editing a colleague's content as a moderator, and that they will be notified their content has been moderated.
3. Confirm the action.
4. Make your changes and save.

What people see afterwards

The content stays in place under its original author, with a note that a moderator changed it. What that note says depends on who is reading.

A moderator's name never appears in the content itself. The accountability record lives in the moderation log instead, so a correction does not read as a public callout of whoever wrote the post.

The note is not permanent. There is no button to remove it, but it disappears from the content if the original author edits it again, and stays off until a moderator corrects it once more. The moderation log entry is not affected either way: it keeps the original record of the moderation action even after the visible note is gone.

The author keeps their content. After it is moderated, the original author can still edit their own post, article, comment, or announcement exactly as before. Moderating corrects the content; it does not take it away from the person who wrote it. That edit is also what makes the note disappear, until the content is moderated again.

Delete someone else's post, article, or comment

Use deletion when the content should not stay published at all. If a correction would do, edit it instead.

1. In a channel, open the ⋮ menu to the right of a post, article, comment, or announcement.
2. Select Delete as moderator.
   • A window opens confirming that you are deleting a colleague's content as a moderator, and that they will be notified their content has been moderated.
3. Confirm the action.

Any comments on a deleted post are removed with it, but are not separately recorded as moderated.

Posts shared to more than one channel

If the same post was shared to more than one channel, your edit or deletion applies everywhere it appears, not just where you made the change, so no channel is left showing the old version.

Review moderation activity

1. Go to Admin Settings → Channels → Moderation. You'll land on the Moderated content screen.
2. Filter by Moderator, Posted by (the original author), Action, or Updated (date) to see exactly what was changed, by whom, and when. Each row also shows the channel it happened in and links through to the content itself.

This is the only place a moderator's identity is visible, and it gives you a defensible answer whenever someone asks who changed a piece of content.

5. Best practices

• Turn on channel-level moderation with intent: Owners and editors are gaining a capability that used to sit only with admins. Enable it for channels where shared upkeep helps, an active team hub with several editors, for example.
• Tell your team it exists before someone notices "Edited by moderator" on their own post: A correction that lands without ceremony is the point, but it can look strange the first time someone sees it on their own content. A short heads-up when you turn the feature on avoids confusion later.
• Add a content check to your offboarding process: When someone leaves, add a pass through their published posts to your offboarding checklist. Fixing a stale post the week someone leaves is faster than fixing it months later, once nobody remembers it needs updating.

6. Letting your team know

7. Frequently asked questions

8. Troubleshooting